Integrate Asana with your product—along with any other

Ticketing

 application

How frequently does Merge sync data with Asana?

Merge synchronizes data from Asana at intervals determined by your selected sync plan and the Common Model you use. The available sync frequencies are:

• Manual: Syncs are initiated manually by the user
• Daily: Syncs occur once every 24 hours
• Standard: Syncs take place every 1, 3, or 6 hours
• High: Syncs happen either every 10 minutes or every 3 hours
• Highest: Syncs occur every 1-5 minutes, hour, or 3 hours

Learn more about Merge’s sync frequencies for Asana.

Which Asana API endpoints does Merge interact with?

Some of the key endpoints include:

• POST /1.0/tasks/{task_id}/attachments: Accesses attachment information for a specific task
• POST /1.0/tasks/{task_gid}/stories: Retrieves comments associated with a task
• PUT /1.0/tasks/{task_gid}: Updates information for a specific task
• GET /1.0/tasks: Retrieves a list of tasks with associated details
• GET /1.0/users: Accesses user information within Asana
• GET /1.0/projects: Retrieves project information

See the full list of endpoints Merge supports.

Can I use Merge to sync custom fields in Asana?

Yes, Merge offers advanced features to access and sync custom data from Asana:

1. Field Mapping: Map custom Asana fields to Merge’s Common Models in Merge’s Dashboard
2. Remote Data: Access raw Asana data in its original format 
3. Authenticated Passthrough Requests: Make direct API requests to Asana for data beyond the Common Models

Learn more about each of these features by visiting Merge’s Docs.

How does Merge handle rate limits when syncing data with Asana?

Merge manages API rate limits by implementing efficient data synchronization strategies. These include:

• Incremental syncs: Only fetching data that has changed since the last sync to minimize API calls
• Rate limit handling: Monitoring and adjusting request rates to comply with Asana's API rate limits

What should I do if I need more frequent data updates from Asana?

If you require more frequent data updates than your current sync plan provides, you can:

• Contact your dedicated customer success manager or—if you’re on the Launch Plan—schedule a demo with one of Merge’s integration experts
• Manually trigger a data sync by using the Force Resync endpoint
• Set up Automatic Webhooks to receive real-time data updates

What companies use Merge’s integration with Asana?

A wide range of companies use it, including Avenue, Drata, Neo.Tax, and Thoropass.