🖇️ New integration of the week: Azure DevOps
New week, new integration! We’re happy to announce the addition of Azure DevOps to our Ticketing Unified API — check out more here!
🤝 Engagement Objects for CRM
Have you been looking for your app to log activities in your users’ CRM of choice? Meet our Engagement Models for Salesforce, HubSpot, and more.
Two models, Engagement and Engagement-Type, allow you to read and write data relating to any historical interaction with a customer. Through both, you’re empowered to construct fully illustrative reports of any activity in a CRM, whether they’re calls, meetings, emails, or any other form of communication.
👯 Duplicate Production Linked Account Detection
We’re excited to launch duplicate account detection to automatically prevent issues stemming from duplicate linked accounts, such as third-party rate limiting! This feature also enables customers to provide the exact experience that they want for their end users based on three available scenarios.
To learn more and get started, you can enable the setting in your dashboard here!
👨💻 SDK Updates
- Enhanced Python and Node TypeScript SDK to include /change-stage endpoint
- PHP SDK for Ticketing API