Ticketing and Project Management Unified API

Integrate every Ticketing system with one API

Offer integrations in days, not quarters. Power your app with customers' ticketing data.

Get a demo

Create free account

Ticket

Common Model

id
remote_id
name
assignees
creator
due_date
status
description
collections
ticket_type
account
contact
parent_ticket
attachments
tags
remote_created_at

Merge

Your Product

Trusted to power integrations globally

Integrate Once

Supported Ticketing Platforms

Abstract away API complexity with Merge

Learn more

Use Cases

Project Management

Search and Select Specific Files to Share

with File data

Search Across All Documents

with Drive, Folder, and File data

Download Documents

with Folder and File data

Upload and Organize Documents

with File and Folder data

Update existing tickets and fields

PATCH Tickets

Create new to-dos directly from your app

POST Tickets

Visualize and analyze the status of projects and teams

GET Tickets from Asana and Jira

Add Closed Won customers to a customer success tracker

with Opportunities, Accounts, and Engagements data

Know what stage an Opportunity is in

with Opportunities, Accounts, and Engagements data

Create & track customer interactions

with Opportunities, Accounts, and Engagements data

Monitor customer health & sentiment

with Opportunities, Accounts, and Engagements data

Add sourced contacts or companies to a CRM

by creating Notes

Create Notes in a CRM

by creating Notes

Assign tasks created in CRM

by creating Tasks

Pull information on prospects/leads

with Accounts, Contacts, Leads, and Opportunities data

Update details to track calls and meetings

by pulling or posting Opportunities, Accounts, and Engagements information

Provide data visualizations based on customer data

by accessing Accounts, Opportunities, and Leads data

Calculate values of opportunities and leads

with Opportunities and Leads data

Read $ Amount from Opportunities to understand financial health of a company

by pulling Opportunities data

Update details on opportunities, leads & contacts

by creating and updating Opportunities, Leads, and Contacts

Pull details on opportunities and accounts

with Accounts and Contacts information

Add candidates to your recruiting pipeline

with Candidate data

Manage headcount planning

with Jobs data

Track new hires

with Offer and Candidate data

Track candidates through their entire interview process

with Application, Interviews, Job Interview States, and Notes data

Power rich analytics about your customers’ talent pipeline

with Interviews data

Pull information from multiple ATS providers into a platform / dashboard

with Candidate, Offer, and Jobs data

Pull EEOC demographic data

with Candidate data

Manage employee referrals

with Candidates and Job data

Manage candidates during the recruitment lifecycle

with Candidate, Offer, and Jobs data

Connect different HR platforms

with Employee data

Deprovision employees when they leave a company

with User, Group, and Teams data

Autoprovision user accounts, credit cards, device management, and software licenses

with User, Group, and Teams data

Pull time off (PTO) information

with Time Off and Employee data

Onboard and offboard employees once they’re hired

with Employee data

Construct Org Charts

with Employee and Teams data

Pull salary information

with Employments data

Pull benefit information, employee, and company contributions

with Benefits data

Understand who was paid, when, benefits, deductions, and taxes

with Payroll and Payroll Run data

Track company spend

with Transaction data

Automatically create purchase orders

with Purchase Order data

Receive payments

with Payments

Track vendor bills

with Invoices

Transfer money

with Journal Entries

Invoice customers

with Invoice data

Record credit card purchases

with Transaction data

Forecast revenue

with Transaction data

Create dashboards

with Transaction data

Candidates partnership qualifications

with Balance Sheet, Income Statement, and Cash Flow data

Candidate's application for tax credits

with Balance Sheet, Income Statement, and Cash Flow data

Candidate's fitness for a loan

with Balance Sheet, Income Statement, and Cash Flow data

The financial health of a company

with Balance Sheet, Income Statement, and Cash Flow data

Case Studies

View all

How Avenue took dozens of project management integrations to market within days

How Drata increases customer value and spends 80% less time managing integrations

Sync Ticketing Data

View all

Accounts

The Account object is used to represent the account that a ticket is associated with. The account is a company that may be a customer. This does not represent the company that is receiving the ticket.

Docs

Async Passthroughs

Docs

Attachments

The Attachment object is used to represent an attachment for a ticket.

Docs

Audit Trails

Docs

Collections

The Collection object is used to represent one or more Tickets. There can be a hierarchy of Collections, in which a sub-collection belongs to a parent-collection.

Docs

Comments

The Comment object is used to represent a comment on a ticket.

Docs

Contacts

The Contact object is used to represent the customer, lead, or external user that a ticket is associated with.

Docs

Field Mappings

Docs

Projects

Please use the Collection model. This model will be fully deprecated on 3/30/2024.

Docs

Roles

The Role object is used to represent the set of actions & access that a user with this role is allowed to perform.

Docs

Scopes

Docs

Teams

The Team object is used to represent one or more Users within the company receiving the ticket.

Docs

Tickets

The Ticket object is used to represent a ticket, issue, task or case.

Docs

Users

The User object is used to represent a user with a login to the ticketing system. Users are either assignees who are directly responsible or a viewer on a Ticket/ Collection.

Docs

Viewers

The Viewer object is used to represent a User or Team within a company.

Docs

The Leading API for Ticketing Data

Whether you need to read or write, Merge makes your build easy

API-based data schemas

Built right.

Merge builds API-first integrations so your app is always supplied with fresh data. You won't need to re-authenticate regularly, or wait for a manual data sync.

‍

Battletested by thousands

When first-mover matters.

Thousands of companies use Merge in production today.

Legacy APIs have painful quirks: Merge doesn’t.

‍

Trusted partner

An API that plays well with others.

HR-tech leaders trust Merge to build into their platforms to expand their reach. Merge users trust Merge to expand their future partners.

‍

“

Merge is the path to pain-free integrations

Join the hundreds of companies that use Merge to power their integrations. Chat with our team now to learn more!

Thank you! Your submission has been received! Tessttt

Oops! Something went wrong while submitting the form.

Proven and Approved

Proven and approved

Make integrations your competitive advantage

Integrate today or talk to our sales team to learn how Merge unlocks hundreds of integrations in days — not years.

Integrate today or talk to our sales team to learn how Merge unlocks hundreds of integrations in days – not years.

Join waitlist

Integrate every Ticketing system with one API

Supported Ticketing Platforms