Integrate GitLab with your product—along with any other

Ticketing

 application

What GitLab API endpoints does Merge interact with?

Merge interacts with several GitLab API endpoints to access and manage data. Here are just a few examples:

• Comments: Accessed via POST /projects/{project_id}/issues/{issue_iid}/notes and GET /projects/{project_id}/issues/{issue_id}/notes
• Tickets: Accessed via POST /projects/{project_id}/issues and GET /projects/{projects_id}/issues
• Tags: Accessed via GET /projects/{project_id}/labels
• Projects and Collections: Accessed via GET /groups/{group_id}/projects and GET /groups
• Users: Accessed via GET /groups/{group_id}/members and GET /users/{user_id}

Learn more about the GitLab endpoints Merge can access and sync.

How frequently does Merge sync data with GitLab?

Merge requests data from GitLab at intervals determined by your sync plan:

• Manual: Syncs are initiated manually
• Daily: Data syncs every 24 hours
• Standard: Syncs occur at standard intervals set by Merge. This is typically every 6 hours
• High: More frequent syncs than the standard plan, and they are typically every 3 hours
• Highest: Data syncs at the highest frequency supported by Merge, and they are typically every hour

For syncing outside of these intervals, you can use the Force Resync endpoint or the Automatic Webhooks feature.

Learn more about Merge’s sync frequencies for GitLab data.

Aside from GitLab, what ticketing platforms can I integrate with using Merge?

Merge offers integrations with dozens of ticketing platforms, including:

• Jira (including Jira Data Center and Jira Service Management)
• Zendesk
• Asana
• Freshdesk
• GitHub Issues
• GitLab
• ServiceNow
• Trello
• Linear
• Azure DevOps
• ClickUp
• HubSpot Ticketing
• Basecamp

See the full list of ticketing integrations Merge supports.

What organizations use Merge’s GitLab integration?

A wide range of businesses use it, including Thoropass and Drata. 

Learn more about how Merge’s customers use the GitLab integration—along with Merge’s other ticketing integrations—here.

How long does it take developers to set up a GitLab integration?

Developers can typically integrate with Merge's Ticketing Unified API within a few days. Once the connection is established, you can not only add the GitLab integration to your product but also 30+ additional ticketing integrations.

How does Merge log GitLab data and how long does it retain data?

Merge retains logs based on your plan:

• Launch Plan: Logs are searchable and retained for 3 days
• Professional Plan: Logs are searchable for 10 days and retained for 30 days
• Enterprise Plan: Logs are searchable for 10 days and retained for 90+ days​

How much does it cost to integrate with GitLab using Merge?

The cost of integrating with GitLab depends on your Merge plan:

• Launch Plan: Free for the first three Production Linked Accounts, $650/month for up to 10 Linked Accounts, and $65 per account after that
• Professional and Enterprise Plans: Include additional features like Field Mapping, Remote Data, and Passthrough Requests at customized pricing 

Learn more about Merge’s pricing plans by visiting this page.