Integrate ServiceNow with your product—along with any other Ticketing application
Connect your product to all the applications your customers use via Merge's Unified API to close more deals, retain customers, and expand to new markets
FAQ on integrating with ServiceNow API
How often does Merge sync ServiceNow data?
The frequency depends on the Common Model and sync setting you choose (Daily, Standard, High, Highest).
That said, the frequencies are typically every 10 minutes, every hour, every 3 hours, or daily.
You can also sync data beyond these intervals by using Merge’s Force Resync Endpoint (allowing you to sync data ad hoc) or via Merge’s Automatic Webhooks feature (enabling you to sync data in real-time).
Learn more about Merge’s sync frequencies for ServiceNow data.
Which ServiceNow data fields are accessible through Merge?
Merge provides access to a wide range of ServiceNow endpoints, allowing you to sync tickets, users, attachments, comments, and more. Data from these fields is normalized into Merge’s common data models, streamlining retrieval and management within your application.
More specifically, you can POST incidents, attachments, and cases; and you can fetch information on teams, users, incidents, tasks, attachments, and more.
Learn more about the ServiceNow data you can access and sync.
How much does it cost to integrate with ServiceNow using Merge?
Merge offers a variety of pricing plans based on your usage needs. The Launch Plan provides up to 10 Production Linked Accounts at $650 per month, while larger-scale integrations require Professional or Enterprise plans.
For tailored pricing information, visit Merge’s Pricing Page.
Which other ticketing integrations does Merge support besides ServiceNow?
Merge supports dozens of additional ticketing integrations, enabling you to easily connect to these systems at scale. Some of the other ticketing integrations available include:
- Zendesk
- Jira
- Asana
- Trello
- Freshdesk
- GitHub Issues
- Intercom
- Salesforce Service Cloud
- ClickUp
- Wrike
See the full list of ticketing integrations Merge supports.
What organizations use Merge’s integration with ServiceNow?
A wide range of organizations use Merge’s ServiceNow integrations, such as Drata and Thoropass.
What security measures and regulations does Merge comply with?
Merge maintains comprehensive compliance certifications, including SOC 2 Type 2, HIPAA, GDPR, CCPA, and ISO 27001.
In addition, Merge provides a range of features to help customers provide secure integrations that only access and sync the data that’s absolutely necessary. This includes features like Scopes, Audit Trails, role-based access control, and multi-tenant support.
Learn more about Merge’s approach to security.
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