Basecamp API

Integrate Basecamp with your product—along with any other
Ticketing
 application

Connect your product to all the applications your customers use via Merge's

Ticketing

 

Unified API to close more deals, retain customers, and expand to new markets

Top integration use cases for Basecamp

Analyze support tickets effectively

Say you offer a business intelligence or analytics solution that can help clients identify meaningful insights on their support team’s performance and on the customer experience. This can be anything from the length of time it takes them to resolve issues to the type of issues that crop up most often.

To help clients perform this level of analysis on tickets with ease, you can let them integrate your solution with Basecamp via Merge’s Ticketing and Project Management Unified API. Once connected, Merge can frequently pull key data on tickets (which your product can then pull), such as the account, current status, category, and the users assigned to it.

Learn more about analyzing tickets with Merge here.

Track the status of requests with ease

Imagine you provide a procurement tool that helps your clients’ employees request specific equipment and/or access to certain applications. 

Once a user submits a request in your platform, the procurement team creates a ticket in a tool like Basecamp, which they frequently update as they make progress on the request. 

To help the requestor stay up to date on their ask, you can integrate your procurement tool with Basecamp via Merge’s Ticketing and Project Management Unified API  and pull fields like ticket status into your application. In addition, you can leverage Merge’s webhooks to post real-time updates when a ticket’s status changes. That way, your employees know exactly where their request stands and they have a better idea of how much longer they’ll need to wait before their request gets processed—all without leaving your application. 

Create tickets for other teams seamlessly

Let’s assume you offer a ticketing application for developers. 

In some cases, your users will receive tickets that require other teams within their organization to get involved, such as support or customer success. You can help facilitate this cross-functional collaboration by integrating your product with Basecamp via Merge’s Ticketing and Project Management Unified API. 

From there, you can build a workflow where developers can fill out certain fields and submit a ticket within your application. This triggers a POST request, where a new ticket gets created in Basecamp and is populated with all of the information provided by the developer, such as the ticket’s name, status, description, customer, assignee, due date, etc.

Read more

FAQ on integrating with Basecamp’s API

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Gem
BetterHelp
Drata
Sendoso
Airwallex
Navan
Ramp
Revolut
BambooHR
Korn Ferry
Hotel Engine
AngelList
FranklinCovey
Culture Amp
Auditboard
TaxBit
Subskribe
Apollo
JupiterOne
Handshake
Watershed
Brex
LearnUpon
Mosaic
Divvy
Payhawk
Upflex
LogicGate
Mesh Payments
EQ
QuestionPro
Lucid
Payscale
Electric
OpenComp
Standard Metrics
Spendflo
Tropic
Hofy
Ledgy
A-Lign
Bonusly
Guru
Ripplematch
Oyster
Omnipresent
Causal
Fetcher
Build Smarter

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APIs Made Simple

The toolkit for all your integration needs

We make integrations painless with accessible API design, dead-simple SDKs, and beautiful documentation that we agonize over.

Get Employee Data
import merge
from merge.client import Merge
merge_client = Merge(api_key="<YOUR_API_KEY>", account_token="<YOUR_ACCOUNT_TOKEN>")
employee = merge_client.hris.employees.list()
import { MergeClient, Merge } from '@mergeapi/merge-node-client';
const merge = new MergeClient({
  apiKey: 'YOUR_API_KEY',
  accountToken: 'YOUR_ACCOUNT_TOKEN',
});
employee = await merge.hris.employees.list()
ApiClient.instance.authentications.tokenAuth = {
  type: 'bearer',
  accessToken: 'API_KEY',
};
new EmployeesApi().employeesList('ACCOUNT_TOKEN', {}, (data) => {
  console.log(data);
});
import (
  "context"
  "fmt"
  merge "github.com/fern-api/merge-go"
  mergeclient "github.com/fern-api/merge-go/client"
  "github.com/fern-api/merge-go/hris"
)

client := mergeclient.NewClient(
  mergeclient.ClientWithAuthApiKey("<YOUR_API_KEY>"),
  mergeclient.ClientWithHeaderAccountToken("<YOUR_ACCOUNT_TOKEN>"),
)
employee, err := client.Hris().Employees().List(
  context.TODO(),
  &hris.EmployeesRetrieveRequest{
    IncludeRemoteData: merge.Bool(true),
  },
)
if err != nil {
  return err
}
fmt.Printf("Retrieved employee with ID %q\n", *employee.Id)
ApiClient client = Configuration.getDefaultApiClient();
client.setBasePath('https://api.merge.dev/api/ats/v1');
ApiKeyAuth tokenAuth = client.getAuthentication('tokenAuth');
tokenAuth.setApiKey('API_KEY');
CandidatesApi apiInstance = new CandidatesApi(client);
apiInstance.candidatesList('ACCOUNT_TOKEN');
import com.merge.api.MergeApiClient;
import com.merge.api.resources.hris.employees.requests.EmployeesRetrieveRequest;
import com.merge.api.resources.hris.types.Employee;
MergeApiClient mergeClient = MergeApiClient.builder()
    .accountToken("ACCOUNT_TOKEN")
    .apiKey("API_KEY")
    .build();
Employee employee = mergeClient.hris().employees().list(
    EmployeesRetrieveRequest.builder()
        .includeRemoteData(true)
        .build());
{
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"employee_number": "2",
"company": "8d9fd929-436c-4fd4-a48b-0c61f68d6178",
"first_name": "Dirna",
"last_name": "Emanuel",
"display_full_name": "Dirna Emanuel",
"username": "dirnaemanuel",
"groups": [
  "21a54124-397f-494d-985e-3c5b330b8a68"
],
"work_email": "dirna@merge.dev",
"personal_email": "dirnaemanuel@gmail.com",
"mobile_phone_number": "+1234567890",
"employments": [
  "17a54124-287f-494d-965e-3c5b330c9a68"
basecamp
Meta Endpoint

Programmatically access required schemas

Third-party providers require specific (and often different) fields to write data to their APIs, making your code a mess.

Dynamically fetch required data schemas from Merge’s /meta endpoint to make POST or PATCH requests that just work.

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Drata

How Drata helps thousands streamline their SOC 2 with Merge

​​”Working with Merge’s Unified API and beautiful React component took less than a sprint to integrate, test, and release.”

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Daniel Marashlian
Co-Founder & CTO

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11/20/2023
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