Basecamp API

Integrate Basecamp with your product– along with any other
 Ticketing
 application

Connect your product to all the applications your customers use via Merge's

Ticketing 

Unified API to close more deals, retain customers, and expand to new markets

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Your Product
Merge
Your customers' data
Accounts
Async Passthroughs
Attachments
Audit Trails
Collections
Comments
Contacts
Field Mappings
Projects
Roles
Scopes
Tags
Teams

Top integration use cases for Basecamp

Analyze support tickets effectively

Say you offer a business intelligence or analytics solution that can help clients identify meaningful insights on their support team’s performance and on the customer experience. This can be anything from the length of time it takes them to resolve issues to the type of issues that crop up most often.

To help clients perform this level of analysis on tickets with ease, you can let them integrate your solution with Basecamp via Merge’s Ticketing and Project Management Unified API. Once connected, Merge can frequently pull key data on tickets (which your product can then pull), such as the account, current status, category, and the users assigned to it.

Learn more about analyzing tickets with Merge here.

Track the status of requests with ease

Imagine you provide a procurement tool that helps your clients’ employees request specific equipment and/or access to certain applications. 

Once a user submits a request in your platform, the procurement team creates a ticket in a tool like Basecamp, which they frequently update as they make progress on the request. 

To help the requestor stay up to date on their ask, you can integrate your procurement tool with Basecamp via Merge’s Ticketing and Project Management Unified API  and pull fields like ticket status into your application. In addition, you can leverage Merge’s webhooks to post real-time updates when a ticket’s status changes. That way, your employees know exactly where their request stands and they have a better idea of how much longer they’ll need to wait before their request gets processed—all without leaving your application. 

Create tickets for other teams seamlessly

Let’s assume you offer a ticketing application for developers. 

In some cases, your users will receive tickets that require other teams within their organization to get involved, such as support or customer success. You can help facilitate this cross-functional collaboration by integrating your product with Basecamp via Merge’s Ticketing and Project Management Unified API. 

From there, you can build a workflow where developers can fill out certain fields and submit a ticket within your application. This triggers a POST request, where a new ticket gets created in Basecamp and is populated with all of the information provided by the developer, such as the ticket’s name, status, description, customer, assignee, due date, etc.

Read more

Sync Basecamp Data

Collections

The Collection object is used to represent collections of tickets. Collections may include other collections as sub collections.

Docs
Comments

The Comment object is used to represent a comment on a ticket.

Docs
Projects

Please use the Collection model. This model will be fully deprecated on 3/30/2024.

Docs
Tickets

The Ticket object is used to represent a ticket or a task within a system.

Docs
Users

The User object is used to represent an employee within a company.

Docs
Trusted to power integrations globally

Thanks to the exceptional support by the Merge team, BILL launched 40+ HRIS integrations, allowing our engineering team to focus more on our core products. Merge also contributed amazing ideas on how to effectively promote the launch.

Chris Ashby
Chris Ashby
BILL
Product Marketing Manager

With Merge, managing API integrations shifted from a technical task for engineers to something our customer support could easily handle.

Ry Sullivan
Ry Sullivan
Snappy
Chief Product Officer

Merge should make you and your end users’ lives easier: less work in building multiple integrations, real-time data syncing, and accurate data.

Zoran Kovačević
Zoran Kovačević
Navan
Senior Director of Product Management

We don't have that many people, and we have a lot to build. Merge's easy access to enabling integrations allowed us to move forward.

Molly Liu
Molly Liu
Ramp
Product Manager

It's so sick -- it took me 2 days to build out this CRM integration and now we can connect to 20+ CRMs in Causal!

Lukas Köebis
Lukas Köebis
Causal
Founder

Merge allows us to integrate with dozens of HRIS and ATS providers, cutting down our development time and substantially expanding our market opportunity.

Enrique Esclusa
Enrique Esclusa
Assemble
Co-Founder

It takes my team a matter of an hour or less to identify and address integration issues using the Merge Dashboard. Previously, it may take them up to 5 hours.

Harrison Krat
Harrison Krat
Drata
Director of Solutions Architecture

Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.

Scott Burns
Scott Burns
Welcome
Engineering Manager

Our customers absolutely LOVE the fact that we integrate with all major HRIS - all thanks to Merge.

Eugene Ling
Eugene Ling
Opal
Head of Business

Merge is truly a game-changer for the industry, for our company, and for our users. I actually look forward to setting up integrations now instead of dreading them!

Kara Peabody
Kara Peabody
Jirav
Senior Product Manager

People think that getting the integrations set up will take a quarter. With Merge, we just onboarded a $250M-revenue brand in two days.

Kara Holinski
Kara Holinski
Confido
CTO
Get Employee Data
Python
Ruby
Node
Go
Java
.NET
import merge
from merge.client import Merge
merge_client = Merge(api_key="<YOUR_API_KEY>", account_token="<YOUR_ACCOUNT_TOKEN>")
employee = merge_client.hris.employees.list()

import { MergeClient, Merge } from '@mergeapi/merge-node-client';
const merge = new MergeClient({
  apiKey: 'YOUR_API_KEY',
  accountToken: 'YOUR_ACCOUNT_TOKEN',
});
employee = await merge.hris.employees.list()

ApiClient.instance.authentications.tokenAuth = {
  type: 'bearer',
  accessToken: 'API_KEY',
};
new EmployeesApi().employeesList('ACCOUNT_TOKEN', {}, (data) => {
  console.log(data);
});

import (
  "context"
  "fmt"
  merge "github.com/fern-api/merge-go"
  mergeclient "github.com/fern-api/merge-go/client"
  "github.com/fern-api/merge-go/hris"
)

client := mergeclient.NewClient(
  mergeclient.ClientWithAuthApiKey("<YOUR_API_KEY>"),
  mergeclient.ClientWithHeaderAccountToken("<YOUR_ACCOUNT_TOKEN>"),
)
employee, err := client.Hris().Employees().List(
  context.TODO(),
  &hris.EmployeesRetrieveRequest{
    IncludeRemoteData: merge.Bool(true),
  },
)
if err != nil {
  return err
}
fmt.Printf("Retrieved employee with ID %q\n", *employee.Id)

ApiClient client = Configuration.getDefaultApiClient();
client.setBasePath('https://api.merge.dev/api/ats/v1');
ApiKeyAuth tokenAuth = client.getAuthentication('tokenAuth');
tokenAuth.setApiKey('API_KEY');
CandidatesApi apiInstance = new CandidatesApi(client);
apiInstance.candidatesList('ACCOUNT_TOKEN');

import com.merge.api.MergeApiClient;
import com.merge.api.resources.hris.employees.requests.EmployeesRetrieveRequest;
import com.merge.api.resources.hris.types.Employee;
MergeApiClient mergeClient = MergeApiClient.builder()
    .accountToken("ACCOUNT_TOKEN")
    .apiKey("API_KEY")
    .build();
Employee employee = mergeClient.hris().employees().list(
    EmployeesRetrieveRequest.builder()
        .includeRemoteData(true)
        .build());

{
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"employee_number": "2",
"company": "8d9fd929-436c-4fd4-a48b-0c61f68d6178",
"first_name": "Dirna",
"last_name": "Emanuel",
"display_full_name": "Dirna Emanuel",
"username": "dirnaemanuel",
"groups": [
  "21a54124-397f-494d-985e-3c5b330b8a68"
],
"work_email": "dirna@merge.dev",
"personal_email": "dirnaemanuel@gmail.com",
"mobile_phone_number": "+1234567890",
"employments": [
  "17a54124-287f-494d-965e-3c5b330c9a68"
+ More languages

Thanks to the exceptional support by the Merge team, BILL launched 40+ HRIS integrations, allowing our engineering team to focus more on our core products. Merge also contributed amazing ideas on how to effectively promote the launch.

Chris Ashby
Chris Ashby
BILL
Product Marketing Manager

With Merge, managing API integrations shifted from a technical task for engineers to something our customer support could easily handle.

Ry Sullivan
Ry Sullivan
Snappy
Chief Product Officer

Merge should make you and your end users’ lives easier: less work in building multiple integrations, real-time data syncing, and accurate data.

Zoran Kovačević
Zoran Kovačević
Navan
Senior Director of Product Management

We don't have that many people, and we have a lot to build. Merge's easy access to enabling integrations allowed us to move forward.

Molly Liu
Molly Liu
Ramp
Product Manager

It's so sick -- it took me 2 days to build out this CRM integration and now we can connect to 20+ CRMs in Causal!

Lukas Köebis
Lukas Köebis
Causal
Founder

Merge allows us to integrate with dozens of HRIS and ATS providers, cutting down our development time and substantially expanding our market opportunity.

Enrique Esclusa
Enrique Esclusa
Assemble
Co-Founder

It takes my team a matter of an hour or less to identify and address integration issues using the Merge Dashboard. Previously, it may take them up to 5 hours.

Harrison Krat
Harrison Krat
Drata
Director of Solutions Architecture

Merge has saved us thousands of engineering hours by funneling a significant amount of 3rd parties into a single set of APIs for us to consume.

Scott Burns
Scott Burns
Welcome
Engineering Manager

Our customers absolutely LOVE the fact that we integrate with all major HRIS - all thanks to Merge.

Eugene Ling
Eugene Ling
Opal
Head of Business

Merge is truly a game-changer for the industry, for our company, and for our users. I actually look forward to setting up integrations now instead of dreading them!

Kara Peabody
Kara Peabody
Jirav
Senior Product Manager

People think that getting the integrations set up will take a quarter. With Merge, we just onboarded a $250M-revenue brand in two days.

Kara Holinski
Kara Holinski
Confido
CTO
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Stop diverting your engineers to yet another integration and let them get back to work.

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Stop losing sales due to integrations

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Offer account linking and permission controls to your users with Link for a customizable frontend or with Magic Link for URL-based authorization

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We make integrations painless with accessible API design, dead-simple SDKs, and beautiful documentation that we agonize over.

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Get Employee Data
Python
Ruby
Node
Go
Java
.NET
import merge
from merge.client import Merge
merge_client = Merge(api_key="<YOUR_API_KEY>", account_token="<YOUR_ACCOUNT_TOKEN>")
employee = merge_client.hris.employees.list()

import { MergeClient, Merge } from '@mergeapi/merge-node-client';
const merge = new MergeClient({
  apiKey: 'YOUR_API_KEY',
  accountToken: 'YOUR_ACCOUNT_TOKEN',
});
employee = await merge.hris.employees.list()

ApiClient.instance.authentications.tokenAuth = {
  type: 'bearer',
  accessToken: 'API_KEY',
};
new EmployeesApi().employeesList('ACCOUNT_TOKEN', {}, (data) => {
  console.log(data);
});

import (
  "context"
  "fmt"
  merge "github.com/fern-api/merge-go"
  mergeclient "github.com/fern-api/merge-go/client"
  "github.com/fern-api/merge-go/hris"
)

client := mergeclient.NewClient(
  mergeclient.ClientWithAuthApiKey("<YOUR_API_KEY>"),
  mergeclient.ClientWithHeaderAccountToken("<YOUR_ACCOUNT_TOKEN>"),
)
employee, err := client.Hris().Employees().List(
  context.TODO(),
  &hris.EmployeesRetrieveRequest{
    IncludeRemoteData: merge.Bool(true),
  },
)
if err != nil {
  return err
}
fmt.Printf("Retrieved employee with ID %q\n", *employee.Id)

ApiClient client = Configuration.getDefaultApiClient();
client.setBasePath('https://api.merge.dev/api/ats/v1');
ApiKeyAuth tokenAuth = client.getAuthentication('tokenAuth');
tokenAuth.setApiKey('API_KEY');
CandidatesApi apiInstance = new CandidatesApi(client);
apiInstance.candidatesList('ACCOUNT_TOKEN');

import com.merge.api.MergeApiClient;
import com.merge.api.resources.hris.employees.requests.EmployeesRetrieveRequest;
import com.merge.api.resources.hris.types.Employee;
MergeApiClient mergeClient = MergeApiClient.builder()
    .accountToken("ACCOUNT_TOKEN")
    .apiKey("API_KEY")
    .build();
Employee employee = mergeClient.hris().employees().list(
    EmployeesRetrieveRequest.builder()
        .includeRemoteData(true)
        .build());

{
"id": "0958cbc6-6040-430a-848e-aafacbadf4ae",
"remote_id": "19202938",
"employee_number": "2",
"company": "8d9fd929-436c-4fd4-a48b-0c61f68d6178",
"first_name": "Dirna",
"last_name": "Emanuel",
"display_full_name": "Dirna Emanuel",
"username": "dirnaemanuel",
"groups": [
  "21a54124-397f-494d-985e-3c5b330b8a68"
],
"work_email": "dirna@merge.dev",
"personal_email": "dirnaemanuel@gmail.com",
"mobile_phone_number": "+1234567890",
"employments": [
  "17a54124-287f-494d-965e-3c5b330c9a68"
+ More languages
Meta Endpoint

Programmatically access required schemas

Third-party providers require specific (and often different) fields to write data to their APIs, making your code a mess.

Dynamically fetch required data schemas from Merge’s /meta endpoint to make POST or PATCH requests that just work.

View Docs
Beyond Building

Rely on the best integration observability system

Let our logs, issue detection, and automated alerts save your customer success team time, money, and headaches.

Forget maintenance - let your developers focus on building!

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How Drata helps thousands streamline their SOC 2 with Merge

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​​”Working with Merge’s Unified API and beautiful React component took less than a sprint to integrate, test, and release.”

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Daniel Marashlian
Co-Founder & CTO

Read more about building and maintaining multiple integrations

A guide to maintaining your product integrations
A guide to maintaining your product integrations
Blog
Blog Posts
10/27/2023
A guide to integrating multiple APIs
A guide to integrating multiple APIs
Blog
Blog Posts
11/13/2023
The top challenges of normalizing multiple API integrations
The top challenges of normalizing multiple API integrations
Blog
Blog Posts
11/20/2023
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Revolutionize your integrations strategy for HR, payroll, directory, ATS, project management, ticketing, accounting and CRM platforms.

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